£5 auto top-up, crdeit expiry query

Alex WalesAlex Wales Posts: 68FreedomPop Newbie

I found out that my account was automatically topped up as I had marginally breached the 180mb top-up limit. I could swear I disabled the auto-topup feature, but it'd be FPs word against mine (plus when I checked my account, it was enabled, pah).

More concerning to me is this statmemt under the billing history:
Your balance remains active for 90 days after your last credit activity from your FreedomPop device.
Now, as I understand this, it suggests that if I make no more credits in the next 90 days, this £5 balance will get wiped?
I'd like confirmation please.

Also, as we're in beta, and I thought I had disabled auto-top up when I registered, would it be possible to get the £5 refunded (my billing cycle reset the next day, so never used any of it!)?

Thanks

Comments

  • Fabrizio MartellucciFabrizio Martellucci Posts: 657FreedomPop Newbie, UK Pro ✭✭✭✭
    Raise a ticket in support and they'll sort it out for you. I think credit activity means using data in this case so the credit should last longer as far as I understood it, @Jorge M. Could you clarify this point, please ?
    Billing cycle 7th
  • Alex WalesAlex Wales Posts: 68FreedomPop Newbie
    Wow, big thanks Karina, I really appreciate it.
    =) :3
    Customer service = 5* from me! (Out of 5, I hasten to add! )
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