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account suspended billing error?
card has not expired,money in the bank,successful payments have been taken prior to this...could a mod please take a look at my account please
just to add if it helps...the phone app is one day out from the website account..ta
3rd start - Kelvin Hill
FreedomPop Newbie, UK Pro
I experienced the same problem with one of my kids' accounts. I sent an email to the support team assuring them the card details were correct, and within a few hours the account was magically un-suspended. They didn't even get back to me. I wasn't bothered; the account has been working fine since then.
Monthly billing cycle starts on
Rich Sias (16th)
FreedomPop Newbie, FreedomPop Master, FreedomPop Expert
I think the app has last day as day 1 before cycle
The website has a day 0 just before cycle.
I've complained in 2014 about the inconsistency, I see no one has addressed that issue even yet.
Be my Valentine
ZTE, Victory, LG Volt, 803S, & 4 SIMs
my account is suspended every month but i just have to put my "debit card" details in again
in another thread someone said its because of using "debit cards" instead of a credit card & the suggestion way to use a pre pay card if you dont have a credit card (i dont)
jason ritson 1st
andrea ritson 6th
adam ritson 12th
well it seems to of been rectified..i think an account reset was done
as it was saying sim is already activated etc on my account...thanks to the elves on this one ;-)
According to the FreedomPop T&C's, a Credit Card is required for reoccurring payments. However, I 'believe' this is an American thing as some Debit cards seem to be accepted and some declined (my Santander Visa Debit was declined, but a Pre-Paid MasterCard did work)