Can you reactivate a SIM?

SolomonSolomon Posts: 207FreedomPop Newbie
I have two SIMS that have been de-activated (see my other post a few days ago).
It happens when FP send a new SIM to replace one that got lost in the post (probably due to FP's daft packaging). Instead of de-activating the lost SIM, FP deactivate another one that is linked to the same e-mail.
So, if FP can de-activate a SIM remotely, why can't they re-activate it? Last time I contacted the helpline, they sent me a replacement SIM and .... de-activated one that I already had.

So, I just want to re-activate a SIM that was working and has now stopped.
How do you do this?


  • Hello @Solomon

    We sincerely apologize for this inconvenience, would you please send me a private message with the ICCID of the SIM that you would reactivated.
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