Billing Error and Downgrade Failure

Derek FraserDerek Fraser Posts: 2FreedomPop Newbie
I have tried to change card details, but get a site error everytime, tried with 2 cards, also, when I tried to downgrade to the free plan, I also got a site error, now left with an unusable phone, any help would be appreciated, currently, my service is cancelled.


  • LucyLucy Posts: 378 admin
    Hello @Derek Fraser
    Please make sure the cards you are using have sufficient funds to cover your renewal. Once you have updated your billing information, you will be able to downgrade to the Free Plan.
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