Micro Sim Card lost, how can I get a new one?

Amandeep KainthAmandeep Kainth Posts: 1FreedomPop Newbie
Hi a few months ago I lost one of my sim cards, I've been using the other one fine, but today I got charged 0.99 for inactivity on the lost one

Can you either cancel the account for 07400 529824 or send a new one so I can use it again and return my other one to my friend.

Thanks

Comments

  • Fabrizio MartellucciFabrizio Martellucci Posts: 657FreedomPop Newbie, UK Pro ✭✭✭✭
    edited May 2016 #2
    I thought we didn't have dormancy fees in the UK ? @Jorge M.
    Billing cycle 7th
  • 1stJohn Arkley1stJohn Arkley Posts: 392FreedomPop Newbie ✭✭✭
    They charge for not using it????? And they charge to cancel????
    Billing cycle starts ~ 1st of month
  • Davey (3rd)Davey (3rd) Posts: 132FreedomPop Newbie
    There is no inactivity fee, I believe they used to have one in the US but that was removed last year some time, are you sure you haven't inadvertently activated a service on your account, voicemail or usage alerts are 99p, check in the web portal under My account/plans/services. If you have been charged for inactivity then I would say it's a mistake and you should contact customer support.

    [email protected] or call +44 11 3887 0823 Monday-Friday 9am-5pm GMT.
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