Account suspended again...why?

Amro DiabAmro Diab Posts: 3FreedomPop Newbie
I have just paid for 1gb of data and no where near any limit so why am i suspended? Can somepone please reactivate my account and flag this up as a recyrring issue?

Answers

  • sushdsushd Posts: 60FreedomPop Newbie
    How do I contact customer support?
    (email at [email protected] or call +44 11 3887 0823 Monday-Friday 9am-5pm GMT).
  • Mark WMark W Posts: 20FreedomPop Newbie
    I had an account suspension issue with my phone as well.

    I had used up most of my 1 gb to the point where I had 80 mb left. That was when it suspended. I called them and they told me that once you use over 900 mb the account will suspend unless automatic top up is enabled. If I am paying for 1 gb I want to be able to use it all!

    Anyway, they reactivated the account, but it kept suspending. I think it happened 3 times before it worked. If you give them a call and they reactivate it, I would recommend leaving the phone on wifi for 2 hours and don't use it. Then restart the phone and it should work.
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