Cancelling a/c

JKEWJKEW Posts: 1FreedomPop Newbie
What is the best way to ensure that my a/c has been cancelled?
I have tried ringing the helpline several times and it just keeps ringing. Also they ask for my 10 digit FreedomPop number - but that is 11 digits.
I tried helpdesk yesterday afternoon and only after several (very prompt) responses I realised I was speaking to a non-employee who then passed my query on.
I've also raised a ticket.
If they handle it quickly then they should be able to ensure that they don't post anything to me.

Comments

  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    JKEW said:

    What is the best way to ensure that my a/c has been cancelled?
    I have tried ringing the helpline several times and it just keeps ringing. Also they ask for my 10 digit FreedomPop number - but that is 11 digits.
    I tried helpdesk yesterday afternoon and only after several (very prompt) responses I realised I was speaking to a non-employee who then passed my query on.
    I've also raised a ticket.
    If they handle it quickly then they should be able to ensure that they don't post anything to me.

    @JKEW
    Sorry for the inconvenience, I've sent you a PM in order to gather some personal information regarding your request. Please check your forum in box for the message.

    Thanks
    nj

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

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