Billing issue again

CleanlinessCleanliness Posts: 68FreedomPop Newbie
My acct is suspended but you have charged me twice £4.99 and £3.99 my acct is free apart from services I use so why is it suspended due to billing issues. the money has left my acct already. I also have earlier asked for my refund of £4.99 and to fix that issue of paying for someone else's acct. if this is not fixed I will cancel my acct am tired of all this every billing time.

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