Downgraded plan/extras still being billed

globalsimmedglobalsimmed Posts: 14FreedomPop Newbie
Hi mods, can you look into my account I downgraded everything to free on 7th October and I have a payment in October and Nov for £1.49 to FP being debited from my bank card, my account shows 4 days left but I was billed £1.49 again. I would not mind paying for anything if I was using my sim and had not deactivated everything.

I am not currently using my free allowances in my spare mobile as the 3 signal is poor in my area, well the 4G is much better but my Global sim cannot access it.


Thanks :)

Comments

  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭

    Hi mods, can you look into my account I downgraded everything to free on 7th October and I have a payment in October and Nov for £1.49 to FP being debited from my bank card, my account shows 4 days left but I was billed £1.49 again. I would not mind paying for anything if I was using my sim and had not deactivated everything.

    I am not currently using my free allowances in my spare mobile as the 3 signal is poor in my area, well the 4G is much better but my Global sim cannot access it.


    Thanks :)

    @globalsimmed
    Sorry for the inconvenience, I've sent you a PM in order to gather some personal information regarding your request. Please check your forum in box for the message.

    Thanks
    nj

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

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