Why no freedom pop USA discussion and my account suspended

memturbomemturbo Posts: 6FreedomPop Newbie
Its been Days and no response from you guys is this the only way to get one ?
My account suspended I just want the free service please turn back on .

Answers

  • Jonathan J.Jonathan J. Posts: 465 admin
    Hello,

    I'm sorry to learn you hadn't received a response. However, I noticed you've recently been assisted by one of our representatives regarding the suspension of your account. The account's billing info must be updated in order to reinstate.

    You are more than welcome to PM me should you have any further questions.

    I wish you a wonderful day! :)

    -Jonathan J.
  • memturbomemturbo Posts: 6FreedomPop Newbie
    heres what I get when I hit downgrade

    Error: Sorry, we were unable to process your purchase. Reactivation is required.
    REACTIVATE ME


    Contact support.
  • Jonathan J.Jonathan J. Posts: 465 admin
    memturbo said:

    heres what I get when I hit downgrade

    Error: Sorry, we were unable to process your purchase. Reactivation is required.
    REACTIVATE ME

    Contact support.

    Thank you for the update, I've sent you a Private Message (P.M.) in order to further assist you. :)

    -Jonathan J.

  • memturbomemturbo Posts: 6FreedomPop Newbie
    just got email saying my payment method was invalid ,NOT SO its a prepaid debt card with $1.00 on it
    I want the FREE service so you should not need ANY MONEY on that card
  • andy5andy5 Posts: 28FreedomPop Newbie
    Nevertheless maybe they want payment details ready just in case you use chargeable services, like over your inclusive minutes or foreign calls.
Sign In or Register to comment.