Remove devices from account

M Bilton M Bilton Posts: 5FreedomPop Newbie
Hello,
I now have 4 devices connected to my account.
1 is a sim I lost some time ago
3 are new sims that I've just purchased.
What I need is to have 1 sim removed totally, and 2 of the other 3 either assigned to new email addresses, or an explanation as to how to tell the freedompop app which sim to actually use.
When I ordered the extra sims they were on offer so I ordered them but there was no option to assign them to new email accounts.

Thanks for any assistance.

Mark

Best Answer

Answers

  • M Bilton M Bilton Posts: 5FreedomPop Newbie
    Hello Karina
    This is exactly what I need thank you.

    I'm having problems replying so might have to start a new thread

    Many thanks
  • M Bilton M Bilton Posts: 5FreedomPop Newbie
    Hello Karina

    Yes please that's exactly what I need

    Thank you for your time and help

    Mark
  • Jonathan J.Jonathan J. Posts: 465 admin

    Hello Karina



    Yes please that's exactly what I need



    Thank you for your time and help



    Mark

    Hello Mark,

    Thank you for your response on how to proceed.

    I would like to confirm I've deactivated all three of the SIMs associated with the sub-accounts. As Karina mentioned, you are more than welcome to activate these deactivated SIMs using our freedompop.com/activate funnel.

    Please feel free to update me on whether you wish to keep the sub-accounts active or canceled.

    I hope this helps, Mark. :)
  • M Bilton M Bilton Posts: 5FreedomPop Newbie
    Hello Jonathan

    I would like to keep the account with the phone number ending in 158 active please, and deactivate all the others for the time being.

    Thank you for the assistance

    Mark
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