Can't use my phone at all...why...keep getting an error even though I am connected to Internet

Linda LockeLinda Locke FreedomPop Newbie Posts: 2
edited January 2017 in Using Your Devices #1
Web page not available

net::ERR_INTERNET_DISCONNECTED
Post edited by Jonathan J. on

Answers

  • Linda LockeLinda Locke FreedomPop Newbie Posts: 2
    I am getting this error as soon as I am clicking into the freedom pop app I have to use to send texts or phone calls...I have had to open an Internet connection and find the discussion board myself so I know it's not an Internet problem
  • Jonathan J.Jonathan J. Posts: 449 admin

    I am getting this error as soon as I am clicking into the freedom pop app I have to use to send texts or phone calls...I have had to open an Internet connection and find the discussion board myself so I know it's not an Internet problem

    Hello Linda,

    Could you please attempt to uninstall and reinstall the messaging app.

    However, if this does not work, you can troubleshoot your SIM. I have provided a link which will help provide the steps on how to do so. Please feel free to look it over at your convenience.

    https://uk.support.freedompop.com/app/answers/detail/a_id/3071/kw/troubleshooting Trio SIM

    -Jonathan J.
  • IKBIKB FreedomPop Newbie Posts: 69
    Can the link in first message be removed? it links to private information.
  • IKBIKB FreedomPop Newbie Posts: 69
    Thanks...
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