Cancel my account and service

JasJas Posts: 1FreedomPop Newbie
Please can my freedompop Basic 200 be cancelled not required at the moment. Paypal account is taking 3.99 per month.

Thanks

Comments

  • Mattie MarkerMattie Marker Posts: 158FreedomPop Newbie, UK Pro ✭✭✭
    I think your being charged the Premier Plan:

    Use this link https://www.freedompop.com/acct_services.htm on a DESKTOP or LAPTOP{ (other devices have issues) to be able to cancel the plan then downgrade.

    Worst case report it to paypal
  • Jonathan J.Jonathan J. Posts: 465 admin
    Jas said:

    Please can my freedompop Basic 200 be cancelled not required at the moment. Paypal account is taking 3.99 per month.

    Thanks

    Hello,

    The £3.99 charge is for the Premier Plan which includes Visual Voicemail, Data Compression, Premium Support, Online Security, WiFi Tethering, Data Roll Over, Pay As You Go Boost, Usage Alerts, and Private Internet.

    I have sent you a PM in order to gather some information associated with your account. Please check your inbox whenever possible.

    -Jonathan J.
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