Multiple Data quantities debited on 17th February

tzc411tzc411 FreedomPop Newbie Posts: 14
My family has 3 freedompop SIMs, and on the 17th February all 3 SIMs had each separate data usage quantity debited 9 times instead of just the once.
On one of the SIMs near its period end it resulted in being charged Pay as You Go, and on another SIM just starting its period it resulted in almost the entire month being used up in 1 day. (Both playing Pokemon Go). The 3rd SIM was not used heavily that day so no great damage was done.
Did anyone else experience this problem?

Comments

  • tzc411 said:

    My family has 3 freedompop SIMs, and on the 17th February all 3 SIMs had each separate data usage quantity debited 9 times instead of just the once.
    On one of the SIMs near its period end it resulted in being charged Pay as You Go, and on another SIM just starting its period it resulted in almost the entire month being used up in 1 day. (Both playing Pokemon Go). The 3rd SIM was not used heavily that day so no great damage was done.
    Did anyone else experience this problem?

    We will be sending you a PM to further investigate your issue!
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