Need help: Unable to connect to access point.

acffordyce973acffordyce973 FreedomPop Newbie Posts: 2
Device: Nexus 5 Unlocked

Attempting to register with the "FreedomPop" network using the "3" APN (https://uk.support.freedompop.com/app/answers/detail/a_id/2817) results in a "Can't connect to this network at the moment" error. The app shows that signal quality is good but "No service" is available on the phone. The Three network also has excellent coverage in this area. This persists after several reboots. The FreedomPop diagnostic app doesn't help since it is aimed at US customers. Tried to send in a support question directly and got shoved to here.

Answers

  • trackballtrackball FreedomPop Newbie Posts: 1,585 ✭✭✭✭✭
    edited February 2017 #2
    Don't know your setup but check this link, may have UK info.
    https://forums.freedompop.com/categories/freedompop-101

    You create a new APN by touching the '+' sign, top right, and enter - : three.co.uk
  • acffordyce973acffordyce973 FreedomPop Newbie Posts: 2
    The APN is correct as per the instructions, it appears as if either the network is down or its rejecting my SIM. SIM has been activated through the App and the device is unlocked.
  • trackballtrackball FreedomPop Newbie Posts: 1,585 ✭✭✭✭✭
    Here in the US, I did a uninstall messaging app, restart, install, and it worked for my Galaxy phone. I also went to setting - app manager - FP messaging app and did a force stop, don't clear data, just force stop.
    But check njfulwider5's 101 link.
  • Jonathan J.Jonathan J. Posts: 463 admin

    Device: Nexus 5 Unlocked

    Attempting to register with the "FreedomPop" network using the "3" APN (https://uk.support.freedompop.com/app/answers/detail/a_id/2817) results in a "Can't connect to this network at the moment" error. The app shows that signal quality is good but "No service" is available on the phone. The Three network also has excellent coverage in this area. This persists after several reboots. The FreedomPop diagnostic app doesn't help since it is aimed at US customers. Tried to send in a support question directly and got shoved to here.

    Hello,

    I'm sorry to learn about the issue you are experiencing.

    I have provided a link which provides steps on how to stop/clear data. Please feel free to have a look at your convenience.
    https://uk.support.freedompop.com/app/answers/detail/a_id/2838/kw/clear cache

    Also, would this account be associated with the same email as your Forum's?

    -Jonathan J.
Sign In or Register to comment.