credit refill

bashment77bashment77 Posts: 1FreedomPop Newbie
if i am on a monthly plan costing £7.99, with unlim mins and text and 6gb data, how can i be charged a credit refill totalling £77, most of it for a data transaction of £65 and still have all 6gb of data left?? Someone pls help as i cannot send a support request and dont know how to get money back. Obviously i am cancelling my account but want my money back first

Comments

  • Jonathan J.Jonathan J. Posts: 465 admin

    if i am on a monthly plan costing £7.99, with unlim mins and text and 6gb data, how can i be charged a credit refill totalling £77, most of it for a data transaction of £65 and still have all 6gb of data left?? Someone pls help as i cannot send a support request and dont know how to get money back. Obviously i am cancelling my account but want my money back first

    Hello,

    I'm sorry to learn of the charges you have incurred. I can certainly assist in looking into the account in question. Would the email associated with the account be the same as your Forum's?

    -Jonathan J.
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