Releasing an Iphone linked to freedom pop

cazmariecatlincazmariecatlin Posts: 1FreedomPop Newbie
I bought a sim free iphone and was advised that it would lock to the first carrier it uses. In this case it was Freedom Pop (UK). Now i want to switch carriers and im trying to use a Virgin sim but it says my phone is locked.

I think i need my phone released but Freedom Pop customer services are saying its not possible for my phone to be locked to them and as such cant release it...

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