How to track my package

China EasternChina Eastern Posts: 3FreedomPop Newbie
It shows my freedompop has been shipped. But how can I track where is my package ?

Answers

  • S MPS MP Posts: 350FreedomPop Newbie, FreedomPop Expert ✭✭✭
    You should have received an email from FreedomPop that says "Your Order Has Been Shipped!"

    That email has a tracking number and tells you where you can track it (Most likely Fedex).

    Check the email that you set up your account under.
    I'm not an employee...only a volunteer. If you need official assistance:

    Freedompop Customer Service numbers-(888) 743-8107---(888) 906-3184---855) 703-5785---(888) 673-8518---888) 915-2647--(888) 731-1555--(888) 701-1353, Monday-Friday 8am-8pm PDT.
  • China EasternChina Eastern Posts: 3FreedomPop Newbie
    I checked the mail box and I've got the email shows it shipped but without the track number. Only have the address I want to send to. Because I want my friend to recieve this card so where can I find the track number ?
  • S MPS MP Posts: 350FreedomPop Newbie, FreedomPop Expert ✭✭✭
    Is there anything in the email that says "Track Your Package" ?

    If so, can you click on that?

    Did you select to "display images below" at the top of your email? Some email providers automatically disable images and html content in emails.

    I hope this helps.
    I'm not an employee...only a volunteer. If you need official assistance:

    Freedompop Customer Service numbers-(888) 743-8107---(888) 906-3184---855) 703-5785---(888) 673-8518---888) 915-2647--(888) 731-1555--(888) 701-1353, Monday-Friday 8am-8pm PDT.
  • drgeoffdrgeoff Posts: 175FreedomPop Newbie ✭✭✭
    Looks like at least one of the above posters has failed to comprehend that this is the UK section of the forum. (UK is not an abbreviation for one of the US states.)

    FP SIMs are delivered to UK customers by Royal Mail. As for larger items such as phones, I don't know.
  • China EasternChina Eastern Posts: 3FreedomPop Newbie
    You're right. It sent by Royal Mail. So how can I find the track number ? Or I even can't track my box by Royal Mail ?
  • S MPS MP Posts: 350FreedomPop Newbie, FreedomPop Expert ✭✭✭
    edited March 2017 #7
    I apologize for my ignorance of the use of tracking in the UK. I was trying to be helpful.
    Post edited by S MP on
    I'm not an employee...only a volunteer. If you need official assistance:

    Freedompop Customer Service numbers-(888) 743-8107---(888) 906-3184---855) 703-5785---(888) 673-8518---888) 915-2647--(888) 731-1555--(888) 701-1353, Monday-Friday 8am-8pm PDT.
  • Jonathan J.Jonathan J. Posts: 465 admin
    Hello,

    Unfortunately, SIM shipments do not provide tracking number. However, phones do provide one and will be included in your email confirmation once your device has shipped.

    Also, this is shipped via Royal Mail.

    Your are more than welcome to PM me with your account information along with your order number and I will gladly take a closer look for you.

    -Jonathan J.
Sign In or Register to comment.