Billing issue

CleanlinessCleanliness FreedomPop Newbie Posts: 68
I downgraded to free plan then had problems making calls called support they fixed my account. I then next day changed my card details it then took £10.50 out and re upgraded mW to premium plus all extra services I already deactivated. Please refund me my money as this is not right. Can even call it theft.

Comments

  • Jonathan J.Jonathan J. Posts: 462 admin

    I downgraded to free plan then had problems making calls called support they fixed my account. I then next day changed my card details it then took £10.50 out and re upgraded mW to premium plus all extra services I already deactivated. Please refund me my money as this is not right. Can even call it theft.

    Hello,

    I'm sorry to learn about the charge of the £10.50 you incurred after updating your billing info. I would certainly love to assist in resolving the issue. I have sent you a PM in order to gather some information associate with the account which was charged. Please feel free to check your Forum inbox at your convenience.

    -Jonathan J.
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