Please need urgent help

johnisrealmanjohnisrealman Posts: 25FreedomPop Newbie
There's something wrong with my number please help can't make calls or texts. Tried the troubleshoot methods it hasn't helped.

Answers

  • AlejandraGAlejandraG Posts: 5,089FreedomPop Newbie admin
    Hello johnisrealman!

    We are sorry to hear anout the connection issues. Can you please let us know what troubleshoot steps have you tried already?
  • johnisrealmanjohnisrealman Posts: 25FreedomPop Newbie
    I've done all the troubleshooting methods. Syncing account, adjusting apn settings, reinstalling app etc.
  • AlejandraGAlejandraG Posts: 5,089FreedomPop Newbie admin

    I've done all the troubleshooting methods. Syncing account, adjusting apn settings, reinstalling app etc.

    I'm sorry to hear that after all these steps, you still have connection issues. As a last troubleshoot, we recommend to save or backup your personal data and perform a factory reset to reinstall our messaging app and set APNs again.

    You can use this link directly to get the most recent version of our app: https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    Set APN
    - Settings >> Cellular Networks >> Access Point Names (APNs)
    - Set your device APN to: three.co.uk

    Enable Roaming
    - Settings >> Cellular Networks >> Data Roaming
    - Enable 'Roaming' and/or 'International Roaming'

    Sync Account Data
    - Go to Menu on the app and srcoll down until you find the option that reads "Sync Account"
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