Please need urgent help

johnisrealmanjohnisrealman Posts: 25FreedomPop Newbie ✭
in Using Your Devices #1
There's something wrong with my number please help can't make calls or texts. Tried the troubleshoot methods it hasn't helped.

Answers

  • AlejandraGAlejandraG Posts: 5,089FreedomPop Newbie admin
    #2
    Hello johnisrealman!

    We are sorry to hear anout the connection issues. Can you please let us know what troubleshoot steps have you tried already?
  • johnisrealmanjohnisrealman Posts: 25FreedomPop Newbie ✭
    #3
    I've done all the troubleshooting methods. Syncing account, adjusting apn settings, reinstalling app etc.
  • AlejandraGAlejandraG Posts: 5,089FreedomPop Newbie admin
    #4
    johnisrealman said:

    I've done all the troubleshooting methods. Syncing account, adjusting apn settings, reinstalling app etc.

    I'm sorry to hear that after all these steps, you still have connection issues. As a last troubleshoot, we recommend to save or backup your personal data and perform a factory reset to reinstall our messaging app and set APNs again.

    You can use this link directly to get the most recent version of our app: https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    Set APN
    - Settings >> Cellular Networks >> Access Point Names (APNs)
    - Set your device APN to: three.co.uk

    Enable Roaming
    - Settings >> Cellular Networks >> Data Roaming
    - Enable 'Roaming' and/or 'International Roaming'

    Sync Account Data
    - Go to Menu on the app and srcoll down until you find the option that reads "Sync Account"
Sign In or Register to comment.