Why is my Account Dormant?

FreedomPopFreedomPop Posts: 194 admin

Why is my device temporarily deactivated?

Your device may go into a temporary dormant state after an extended period with no reported data usage. Should your device be placed in a dormant state, you can simply reactivate it with one click by logging in to your FreedomPop account and clicking the prompt to "Wake Up."

After your device is reactivated, we recommend turning it off, waiting 10 seconds, and then turning the phone on again.

You can prevent your device from going dormant by simply connecting and using your device at least once per month.






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