Cancelling-UK number required

David FultonDavid Fulton FreedomPop Newbie Posts: 2
Hi i wish to cancel my freedompop plan and SIM shortly but to do this need to phone up to firstly obtain PAC code, then confirm which to cancel. However i cannot find the number anywhere. The one reference to it no longer exists as has been expunged by customer services. Please could you provide a number to call for cancellation purposes? If not, what is the alternative? Thanks.

Answers

  • AlejandraGAlejandraG FreedomPop Newbie Posts: 3,035 admin

    Hi i wish to cancel my freedompop plan and SIM shortly but to do this need to phone up to firstly obtain PAC code, then confirm which to cancel. However i cannot find the number anywhere. The one reference to it no longer exists as has been expunged by customer services. Please could you provide a number to call for cancellation purposes? If not, what is the alternative? Thanks.

    We can help you with this. Can you please let me know the reason behind account cancellation?
  • FreedompopvictimXFreedompopvictimX FreedomPop Newbie Posts: 1
    I've just checked my bank account for the first time in a long time only to find that Freedompop has been receiving payments way after I stopped using you. Please advise how I get my money back?
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 3,035 admin

    I've just checked my bank account for the first time in a long time only to find that Freedompop has been receiving payments way after I stopped using you. Please advise how I get my money back?

    Hi! Please be aware that besides ceasing to use the service, an account cancellation is required to prevent any charges in the future.
    At the time, you will need to make sure you cancel this line properly. You can cancel online through your account or you can simply do so by calling 01138870823, with the automated system. Provided below is an article that can also assist with your request.

    https://uk.support.freedompop.com/app/answers/detail/a_id/2814/kw/cancel
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