Rude and unhelpful call operator

Nicole JarrelNicole Jarrel Posts: 9FreedomPop Newbie
I called the helpline 0113 887 0823 to ask for my PAC code, the young man I spoke to or should I say tried to speak to just mumbled down the line I gave him my phone number and asked him to speak up as the line was terrible he then hung up on me! I tried calling again and it was a recorded message saying all offices are closed please try again tomorrow....this was at 9:30am.
The reason I'm leaving is the quality of the phone calls, which are terrible there is so much lag. Also the App that you have to download to be able to use FreedomPop is a real battery drainer.
I filled out the email support for my PAC code, but there were no drop down headings for that support and you have to click one of them which I found very frustrating.
So does anyone have any help on this please
Regards
Nicky

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