Is call duration limited to 30 minutes?

Stephen LandStephen Land FreedomPop Newbie Posts: 58
Hi,

2 calls today I received were automatically disconnected after 30 minutes.

Is this a bug, or is there a fix please?.

Regards
Steve

Comments

  • AlejandraGAlejandraG FreedomPop Newbie Posts: 3,256 admin

    Hi,

    2 calls today I received were automatically disconnected after 30 minutes.

    Is this a bug, or is there a fix please?.

    Regards
    Steve

    Hello Steve, not that we have received information about as of yet but please feel free to contact us back if you experience an outage again. I checked and your account shows to be active and in order. We recommend to follow these steps to ensure that your device is configured correctly:

    Set APN
    - Settings >> Cellular Networks >> Access Point Names (APNs)
    - Set your device APN to: three.co.uk

    Enable Roaming
    - Settings >> Cellular Networks >> Data Roaming
    - Enable 'Roaming' and/or 'International Roaming'

    -Sync Account Data
    For Android: Go to Menu on the app and scroll down until you find the option that reads "Sync
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