Getting charged £3.99 when it should be zero ...
I have the 'free' account, I do not use this SIM and it is marked as 'Inactive', but I have been charged £3.99 for three months, TOTAL £11.97. I have emailed and tried to telephone - both without sucess. I need to cancel this service immediately and get a refund. Will you please tell me how to do this.
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