Can't send texts?

ShinsShins Posts: 9FreedomPop Newbie
Hi all, I am fairly new to Freedompop.
I can call, receive calls and receive texts but I can't send texts??

Any ideas, much appreciated!

Answers

  • AlejandraGAlejandraG Posts: 5,683FreedomPop Newbie admin
    Shins said:

    Hi all, I am fairly new to Freedompop.
    I can call, receive calls and receive texts but I can't send texts??

    Any ideas, much appreciated!

    We are sorry to hear you are unable to send out texts. Please follow these steps to ensure your account is set up correctly:

    Set APN
    - Settings >> Cellular Networks >> Access Point Names (APNs)
    - Set your device APN to: three.co.uk

    Enable Roaming
    - Settings >> Cellular Networks >> Data Roaming
    - Enable 'Roaming' and/or 'International Roaming'

    Sync Account Data
    - Go to Menu on the app and srcoll down until you find the option that reads "Sync Account"
  • ShinsShins Posts: 9FreedomPop Newbie
    Thanks AlejandraG, I will give that a go and report back!
  • AlejandraGAlejandraG Posts: 5,683FreedomPop Newbie admin
    Shins said:

    Thanks AlejandraG, I will give that a go and report back!

    Great! Feel free to contact us back in case you need further assistance.
  • ShinsShins Posts: 9FreedomPop Newbie
    Hi AlejandraG,

    tried all 3 things above but no joy.
    Same as before, he can receive texts, receive calls and make calls but can't send texts, any other thoughts?
  • AlejandraGAlejandraG Posts: 5,683FreedomPop Newbie admin
    Shins said:

    Hi AlejandraG,

    tried all 3 things above but no joy.
    Same as before, he can receive texts, receive calls and make calls but can't send texts, any other thoughts?

    I would suggest to log out from our app and log back in, but using the phone number rather than the email address.
  • ShinsShins Posts: 9FreedomPop Newbie
    Which one, the messaging app?
  • AlejandraGAlejandraG Posts: 5,683FreedomPop Newbie admin
    Shins said:

    Which one, the messaging app?

    YEs, our basic Freedompop Messaging app
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