Phone numbers lost

Davey (3rd)Davey (3rd) Posts: 132FreedomPop Newbie
Hi, can someone assist, I have three basic accounts with you, and on two of them the phone numbers associated with them have been lost.
Both of the accounts went dormant from non use for a month, and when I woke them up the phone numbers were gone, I have emailed support a week ago but had no response.
Any help would be much appreciated.

Comments

  • AlejandraGAlejandraG Posts: 5,188FreedomPop Newbie admin

    Hi, can someone assist, I have three basic accounts with you, and on two of them the phone numbers associated with them have been lost.
    Both of the accounts went dormant from non use for a month, and when I woke them up the phone numbers were gone, I have emailed support a week ago but had no response.
    Any help would be much appreciated.

    Hello Davey. That is correct, our accounts will go dormant for non use. However, I can help you reactivate them but until then, we will be able to see if we can recover your old ones or if the system chooses one for you or for you to choose a new one, without a cost.
  • Davey (3rd)Davey (3rd) Posts: 132FreedomPop Newbie

    Hi, can someone assist, I have three basic accounts with you, and on two of them the phone numbers associated with them have been lost.
    Both of the accounts went dormant from non use for a month, and when I woke them up the phone numbers were gone, I have emailed support a week ago but had no response.
    Any help would be much appreciated.

    Hello Davey. That is correct, our accounts will go dormant for non use. However, I can help you reactivate them but until then, we will be able to see if we can recover your old ones or if the system chooses one for you or for you to choose a new one, without a cost.
    Thanks for the response, but I've cancelled both of the accounts now
  • AlejandraGAlejandraG Posts: 5,188FreedomPop Newbie admin

    Hi, can someone assist, I have three basic accounts with you, and on two of them the phone numbers associated with them have been lost.
    Both of the accounts went dormant from non use for a month, and when I woke them up the phone numbers were gone, I have emailed support a week ago but had no response.
    Any help would be much appreciated.

    Hello Davey. That is correct, our accounts will go dormant for non use. However, I can help you reactivate them but until then, we will be able to see if we can recover your old ones or if the system chooses one for you or for you to choose a new one, without a cost.
    Thanks for the response, but I've cancelled both of the accounts now
    We are sad to see you go but respect your decision, feel free to contact us back in case we can help with something else.
  • RW863RW863 Posts: 7FreedomPop Newbie
    I have the same issue, one of my twp accounts went dormant and lost it's phone number.
  • AlejandraGAlejandraG Posts: 5,188FreedomPop Newbie admin
    RW863 said:

    I have the same issue, one of my twp accounts went dormant and lost it's phone number.

    Hello. our accounts will go dormant for non use. However, I can help you reactivate them but you will need to choose new numbers at no cost.
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