No Sim Card Received

MR LEE  K T HALLMR LEE K T HALL Posts: 3FreedomPop Newbie
OK so as I have not got or even used the Sim what was sent to use I never got It but got charged £10 odd, how do I stop this and get my cash back.

Answers

  • AlejandraGAlejandraG Posts: 5,089FreedomPop Newbie admin

    OK so as I have not got or even used the Sim what was sent to use I never got It but got charged £10 odd, how do I stop this and get my cash back.

    We are sorry to hear about the unexpected charges. Please be aware that the activation of the sim and services you agreed upon signup, is something we, as Freedompop, enable when the sims ship. Unless you downgrade and remove any services or plans obtained at checkout before your trial expires, even though you never inserted or used the sim, will generate a renewal fee.

    If it never got there and you wish to cancel, you will need to do so for us to able to refund you for that renewal.
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