Basic 200 frustration

Matthew MitchellMatthew Mitchell Posts: 2FreedomPop Newbie
Hi all, I have a Basic 200 package on my children's phones. They can't phone other non-freedompop mobile numbers.
Is this correct? They have the latest app installed. I can't find a simple straightforward answer anywhere from anyone. I tried sending a ticket last week and have not had a response yet. Any help greatly appreciated. Thanks Matt

Comments

  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • jamie batchelorjamie batchelor Posts: 32FreedomPop Newbie
    I am trying to call uk numbers using my uk sim, but my sim can only call USA numbers and not uk?
    Co founder of Reperio Studios
  • Mattie MarkerMattie Marker Posts: 158FreedomPop Newbie, UK Pro ✭✭✭
    This is odd, since I can call local numbers on the App. But they mention to me that the call comes up as International which for some clients it can scare you
  • Edward BaileyEdward Bailey Posts: 9FreedomPop Newbie
    Same! I can call receive and make freedompop calls but other networks are hit and miss, usually miss with a woman telling me the number is not recognised. It's been a month now and still no help from freedompop. Tired of contacting them directly so I'm trying another approach... If you still have issues, change network and visit: https://www.ofcom.org.uk

    Regards
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