Charged me £10 for no reason

john4302john4302 Posts: 2FreedomPop Newbie
was charged £10 as a "credit refill" when i already had £10 topped up. i didnt go over my data usage in anyway and disabled auto top up. i have sent a ticket but posting this as i have seen other posts where the tickets have been ignored and PMs. i would like a full refund and explanation.

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