Sim not recognised in phone

Adrian BoothAdrian Booth Posts: 9FreedomPop Newbie
I have reactivated my sim after a period of inactivity and changed the number as requested but it is not recognised on my phone.
It is unsuccessful when I text or call and when I call it from another phone it doesn't ring (however I get a message from the FreedomPop app saying I have a missed call).
What can I do?

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  • [Deleted User][Deleted User] Posts: 0 admin
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  • Adrian BoothAdrian Booth Posts: 9FreedomPop Newbie
    @AlejandraG
    Thanks for the reply Alejandra,
    I have done all of the above but the sim still isn't recognised in the phone for some reason. It was working before it went dormant but now isn't recognised on my iphone even though it has been 'woken up'.
  • Adrian BoothAdrian Booth Posts: 9FreedomPop Newbie
    @AlejandraG
    I have also just put it into an old non-smart phone and tried calling from it to a home phone and it said you are 'out of international minutes' even though i was calling a UK number
  • Adrian BoothAdrian Booth Posts: 9FreedomPop Newbie
    I have 'woken up' my inactive sim card but it still won't recognise on my phone.
    I also put it in an old non-smart phone and tried calling but it simply says "out of international minutes' even though I am calling a UK home number.
  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
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