“Not signed up for Freedom service”

EmmaD850EmmaD850 Posts: 2FreedomPop Newbie
I had a sim arrive at my house and been charged for my package, but when I log into my account it says I haven’t signed up for a FreedomPop service??

I am switching from O2 to here and have my pac code ready to transfer my number. Need to get this sorted ASAP please.

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