Cancelling contract

Ar1hurAr1hur Posts: 2FreedomPop Newbie
I have been attempting to cancel my contract for some time and yet I still see £11.98 a month leave my bank account. I have not used this service in years and it's very frustrating. The information in the FAQs seems to be comprehensive however I cannot find any of the relevant tabs, and am having trouble getting through to a human to help me with my contract cancellation.
Any help?

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