Whatsapp sim no longer working (uk)

Kamal HasanKamal Hasan Posts: 2FreedomPop Newbie
I have a whatsapp sim card, purchased when it first came out. I am no longer getting a signal.

Comments

  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • GetKrakenGetKraken Posts: 1FreedomPop Newbie
    @AlejandraG The link you supplied goes to the homepage. There is no specific banner, button or functionality to order a replacement sim.

    Can you please provide a specific url and set of instructions to request a replacement sim?

    I'm unable to find any such ordering functionality after logging into my account. According to the online account the sim is active, but when installing the mobile application, it states the sim is in-acitve. Not very helpful to get conflicting information and also no obvious message or means to order a replacement sim.
  • The user and all related content has been deleted.
  • HelisamHelisam Posts: 6FreedomPop Newbie
    Hello,
    Ever since the Global WhatsApp Basic plan was discontinued I have been trying to get onto the Essential plan without success.
    Is there a FreedomPop UK rep. who can help with this.
    I have tried in the My FreedomPop section but It shows no plans available.
    I was also not able to make contact from there, The login entry screen just keeps looping around.
    Is anybody out there?
  • HelisamHelisam Posts: 6FreedomPop Newbie
    Hello,
    Ever since the Global WhatsApp Basic plan was discontinued I have been trying to get onto the Essential plan without success.
    Is there a FreedomPop UK rep. who can help with this.
    I have tried in the My FreedomPop section but It shows no plans available.
    I was also not able to make contact from there, The login entry screen just keeps looping around.
    Is anybody out there?
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