PAC Code Required Please

famanfaman Posts: 2FreedomPop Newbie
Hello.

I would like to take my phone number to another carrier. I requested a PAC code in March, however decided to stay with Freedom Pop. I have now decided to move, and need a new PAC code. Unfortunately I have been told the following

"Upon account review, we can see that your account under e-mail *******@gmail.com is active, but we are seeing that your number 07447****** was ported out already on Mar 5, 2019. Due to that fact, we have confirmed that we are not able to generate a PAC code since the number was taken from this account already. "

What does this mean? I am still actively using the number above, so how can it be taken? Can I pay to get the number back? Is there any way I can get a PAC code?

Thanks.

Comments

  • AngiePAngieP Posts: 522FreedomPop Newbie admin
    faman said:

    Hello.

    I would like to take my phone number to another carrier. I requested a PAC code in March, however decided to stay with Freedom Pop. I have now decided to move, and need a new PAC code. Unfortunately I have been told the following

    "Upon account review, we can see that your account under e-mail *******@gmail.com is active, but we are seeing that your number 07447****** was ported out already on Mar 5, 2019. Due to that fact, we have confirmed that we are not able to generate a PAC code since the number was taken from this account already. "

    What does this mean? I am still actively using the number above, so how can it be taken? Can I pay to get the number back? Is there any way I can get a PAC code?

    Thanks.

    Hello faman!

    Thanks for reaching out. We apologize for the delay in getting back to you. It is our understanding you're requesting a PAC code for line associated with phone number ending in 0215. Upon checking your account we confirmed you have been assisted by another representative via Incident 190416-000487. The other representative confirmed the phone number in question was ported out to another carrier on 03/05/19. Because the phone number is no longer active on FreedomPop, we're unable to generate a PAC code. In this case, we'd advise you to contact your new carrier for further assistance with your PAC code request.
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