Please fix your online cancellation service and cancel my account

mp_northernmp_northern Posts: 2FreedomPop Newbie
I submitted a ticket to get sims cancelled. One got cancelled but can't cancel the other. Please cancel now and get your online services working properly.

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  • AngiePAngieP Posts: 520FreedomPop Newbie admin

    I submitted a ticket to get sims cancelled. One got cancelled but can't cancel the other. Please cancel now and get your online services working properly.

    Hello mp_northern !

    Thanks for reaching out. We're sorry to learn you want to cancel your account. We've checked the account associated with the email address you use to log into these Forums and noticed there were two SIM cards associated with it. Our records indicate the primary line, phone number ending in 8288, was successfully canceled from your end. The secondary line, phone number ending in 9512, was canceled by one of our representatives at your request. A confirmation of the cancellation was sent via Incident 190513-000447. Let us know if there's anything else you may need assistance with, we'll be happy to help.
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