Refund possible?

Mitesh ParmarMitesh Parmar Posts: 9FreedomPop Newbie
Hi FP Support,

My account shows £17.42 of top-up balance. Will I be able to get any of this refunded as I don think I will be using any of it now that I am on a annually paid contract?

My FP number ending in 3666

Thanks in advance..

Answers

  • AngiePAngieP Posts: 522FreedomPop Newbie admin

    Hi FP Support,

    My account shows £17.42 of top-up balance. Will I be able to get any of this refunded as I don think I will be using any of it now that I am on a annually paid contract?

    My FP number ending in 3666

    Thanks in advance..

    Hello Mitesh Parmar!

    Thanks for reaching out. We'll glad to assist you with your current concern. Unfortunately, due to the time that has elapsed since the credit balance was originally added to the account (28/02/18 and 26/06/18). It won't be possible for us to process the refund. We appreciate your understanding.
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