My samsung Glaxy 5 (978-328-0968) is broken and I need to swap to another phone, how can I do it?Thanks
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Received my phone today and followed directions carefully (obviously not enough). The online system had me choose a different number from the one I choose last week. Now there are two phones showing on my account page. I can't merge them. I'd like to keep the -7677 number, as it seems to be semi-working on this phone. Then the -7757 can be eliminated from my account. I approved a 99c activation fee, and $10 fee that probably shouldn't have been charged, since my initial payment (with the phone) was supposed to include activation. I’d like that refunded, as well as a 5.99 phone protection fee I had unchecked but was charged for. I hope I can get they 16.98 back. I’m happt to use it as the balance “just in case”. The first, unused, number has the expensive trial on it, which I can’t eliminate unless I agree for another $15 charge... I was really hoping that by reading all the instructions in advance that this activation would go smoothly.Although the messaging app will text on wifi, there is an error pop up that says "service inactive due to an unforeseen technical issue."Now the online support ticket says 4-5 day turnaround. Can anyone assist with this?
My previous carrier account is inactive. Can you please cancel my transfer request?
I guess what I meant to say is that I was charged 9.99 for an unsuccessful port attempt and will need a refund. Thank you for your attention to this matter.
My account was suspended last month due to overage. I am now 5 days from the end of the new month and still have no data... Usage indicates 0% used this month. I've tried different devices, sync account, and still nothing... The number is 2342542424. please help!!
Please help. I have the same problem. I cannot connect to the network due to last cycle overage. My account email is firstname.lastname@example.org
"Su cuenta quedará suspendida hasta que agote su saldo?", me lo puedes explicar? Cuando se me acaben los datos se me suspende la cuenta? o cuando se me acaben los datos se me descuenta de mi saldo/crédito y cuando se me acabe ese saldo/crédito es que se me suspende la cuenta?
I posted on Sunday with no reply. My son has an iPhone. In Cellular area of settings you have the option to select what apps can or cannot use cellular data. We have everything turned off. The last few months it has been using all his data and some. Even when the phone is not being used and all apps closed. He just used $60 in data overage in the last 4 days. Can someone please explain this? This phone service has worked great for us for over a year and now all of a sudden we are having issues. These charges have been happening while using WiFi at our home. Over the last few months I have been charged almost $100 in data usage that isn’t happening. My son has actually been getting in trouble because I was thinking it was him. I have kept the phone with me and it still happens. Thanks