Hi,I have a Basic200 LTE SIM with a phone number I use currently, and also a newly activated prepaid 1GB/mo SIM, and I'd like to swap their phone numbers. Both SIMs are registered under the same account, firstname.lastname@example.orgBasic200 phone number: (201) xxx-2755Prepaid phone number: (201) xxx-8775Can you help me swap them?Thank you.
Hi, yes, the email address on profile is same as Freedompop Account. Last 4 digits of phone number 2551.I am just looking to see that if I port out this number, can the top-up credit be xferred to *3850 phone in same account?
I don't know what to do. I waited for over 2 months for my sim card to show up. I was getting ready to cancel the darn thing, and when I decided to keep it, it wouldn't work. Argh. I have been with your company for 3+ years and have been happy with the service on my phone. So, when the spring sale showed up, I decided to "spring" for the SIM card. I ordered it through my current account with my one email address. However, my account is not recognizing my SIM. I saw a post that mentioned something about setting up a second account for secondary devices. Unfortunately, there is no freaking way to set up a second account. When I use your FreedomPop Diagnostic Tool, I followed the instructions for the APN. APN is set and it still does not work.I tried dialing ##72786# and nothing happens.Whenever I try to open up the messaging app - I only get the freedompop screen and the spinning circle of death!!! When I go to the MyFreedomPop app, I get the message: Your freedompop service is inactive. Log into freedompop.com and check your plan and subscription and billing information. error 200I need this resolved please.
Yes. That is correct
I guess it fixed itself. Message was gone a few minutes after posting and account has rolled over to a new month, with $0 charge at 8:38 AM. Perhaps a glitch due to logging on right about the time of the billing cycle change?
Thanks EuniceL for the help. Now I need to /deactivate close my older Samsung device. Please do thatThanksPankaj