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Did your groupon mifi500 also come without SIM

guhoguho Posts: 3FreedomPop Newbie
Did your groupon mifi500 also come without SIM?

Best Answer


  • Tyler LindsayTyler Lindsay Posts: 1FreedomPop Newbie
    Yes, I just got mine without a sim. Does anyone know what kind of sim is needed?
  • altdel2altdel2 Posts: 2FreedomPop Newbie
    Yes. I got my Groupon-purchased Mifi500 a week ago without a sim card. Called Freedompop and they sent me a sim card. Just received it today. However, the device is getting SIM error every few minutes. Very frustrating....
  • Ronald San PedroRonald San Pedro Posts: 5FreedomPop Newbie
    Not just the groupon deals. I had to return my first one due to it not receiving any LTE or 3G signal and my replacement came without a sim. I still haven't heard back from support and it's been a week.
  • ???? ??????? ??? Posts: 64FreedomPop Newbie
  • Jorge Jorge Posts: 3,376 admin
    Hey guys, first of all I will like to apologize for any inconvenience this may have caused on your end. I will have a forum agent make sure you each receive a SIM card promptly. Please check the email associated with your forum profile as an agent will contact you. Replying to the email from support can be done as you would a regular email (no need to log-in into Zendesk). :+1:
  • Altonio BlairAltonio Blair Posts: 1FreedomPop Newbie
    Hello Jorge please lookt my account also I am getting the sim card error and no LTE. Do i need a new Sim card?
  • antonio meyersantonio meyers Posts: 3FreedomPop Newbie
    I didnt get one either and have gotten zero response from support
  • antonio meyersantonio meyers Posts: 3FreedomPop Newbie
    My email is [email protected] I need help with this.
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