my order is stuck in "kitting" stage.

ray meinzerray meinzer Posts: 4FreedomPop Newbie
t has been over a month since I placed an order. My credit card has been charged some 3 weeks back and even now my order shows in "kitting" stage.
I have talked to 800 number a couple times and the only assurance I got was that they would make a note.
I am disgusted with Freedompop's poor customer service and delivery commitment. If I do not receive my phone in next one week, not only would I dispute payment with my credit card company but also put my negative experiences with Freedompop in all possible online forums

Comments

  • [Deleted User][Deleted User] Posts: 12
    Hello @ray meinzer I sincerely apologize for the shipping delay and that your issue was not further looked into. I would be more than happy to have a forum agent look into your order. Please check the email associated with your forum profile as an agent will contact you. Replying to the email from support can be done as you would a regular email (no need to log-in into Zendesk). :3
  • avatarxavatarx Posts: 14FreedomPop Newbie
    Credit cards should be charged at the time of the actual shipping...
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