Fails to connect to cellular network

Sahil PatelSahil Patel Posts: 6FreedomPop Newbie
Hi folks,

Do any of you have some advice for a fault on my S3 that started happening for the last 7 days? The phone works fine on wifi but fails to locate the device on the sprint network. The phone shows good 4g signal but does not register and will not work.

I have tried the profile and prl updates but this has not solved it and got the phone to do a soft hands free activation reset but again did not fix it. Currently my phone will not work when I am off wifi.

My account is fine, and I have plenty of data available so I have not hit any kind of limit

Thanks for your help



  • djinksdjinks Posts: 1,270FreedomPop Newbie, FreedomPop Expert ✭✭✭✭
    @Sahil Patel

    What do you mean by "does not register"? Is that the FP Messaging app?
    Did you try clearing cache and data for the FP Messaging app?
    You can also try uninstalling and reinstalling it.
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