Downgrade and Refund

Hyung-Jin WonHyung-Jin Won Posts: 1FreedomPop Newbie
I have been trying to downgrade my unlimited data/voice/text plan to the free plan for sometime after I received my device and activated it. This morning, I was able to downgrade my unlimited data AFTER I was charged $19.99 on my credit card but I am unable to downgrade my voice/text despite changing my credit card # multiple times.

I would like voice and text to also be downgraded to free service and a refund of the $19.99 charge. It is simply ridiculous that I was unable to downgrade my service until it was too late... and even then, I was unable to downgrade my voice/text.

Thank you.

Comments

  • Jorge Jorge Posts: 3,387 admin
    @Hyung-Jin Won I am sorry to hear about your downgrading issues, I will have a forum agent take a look into your account and make sure your concerns are resolved. Please check the email associated with your forum profile as an agent will contact you. Replying to the email from support can be done as you would a regular email (no need to log-in into Zendesk). :+1:
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