Please help switching to a new device (S3 to S4)

Aidan MurrayAidan Murray Posts: 1FreedomPop Newbie
My current device is Sprint Galaxy S3 and I would like to switch my device to a Sprint Galaxy S4. I would also like to link the S3 to a new account that I created for my son. I wasn't aware that IMEI/CCID numbers were hard linked to each account. Actually a very good idea to deter theft and black market (if that's the intent). However, why not allow us to perform this ourselves (like Sprint) which would probably free up alot of time for FP support reps to handle more important tasks? Just an idea...


  • Jorge Jorge Posts: 3,387 admin
    Hello @Aidan Murray I will definitely be relaying your suggestion :) As for the swap, I will be glad to have a forum agent assist you with your request. Please check the email associated with your forum profile as an agent will contact you. Replying to the email from support can be done as you would a regular email (no need to log-in into Zendesk).
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