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Need help downgrading or cancelling account

Manuel GonsalvesManuel Gonsalves Posts: 1FreedomPop Newbie
I am on the BYOD plan that included 1 year service. Unfortunately the coverage in my area was not acceptable and I've switched to a different provider. I tried downgrading using the website but get the error message that others have been getting. Could you please help me, thank you.

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