**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

I was charged 9.99

Sandra SzteinbokSandra Szteinbok Posts: 6FreedomPop Newbie
I only asked for the free service.


  • Ali Ali Posts: 6,735FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    @oopsiedoop What is the name of the charge in your charge details page?
  • Jorge Jorge Posts: 3,376 admin
    Hello @oopsiedoop I will have a forum agent take a look into the account you wish to be on a free plan :) Feel free to update your thread after the completion of your request so other users with similar requests can view the steps taken :) Please check the email associated with your forum profile as an agent will contact you. Replying to the email from support can be done as you would a regular email (no need to log-in into Zendesk). :+1:
  • Sandra SzteinbokSandra Szteinbok Posts: 6FreedomPop Newbie
    I am still getting charged. I DID cancel the trial. I want all the charges refunded from my account and my account changed to the free plan.
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