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Refund my activation and service.

Macrina  Serrano VarillasMacrina Serrano Varillas Posts: 1FreedomPop Newbie
I payed activation and voicemail for my phone. And then 1 day later the phone broke. Fortunately I am able to get a new phone but will I have to pay a new activation? Also can I get a refund for my activation and voicemail services?


  • djinksdjinks Posts: 1,270FreedomPop Newbie, FreedomPop Expert ✭✭✭✭
    @Macrina Serrano Varillas
    I think this will be the process:
    1. First activate your new phone on a new account, paying the activation fee if it is BYOD. If the new phone is FreedomPop branded, then there is no activation fee.
    2. Contact customer service or wait in this thread for the forum admins to respond and swap phones on the two accounts.
    3. Confirm the new phone works on the old account.
    4. Contact customer service again to deactivate the new account (old phone on it now) and (if BYOD) process a refund for the new account. Do this within the first thirty days the new account is open.

  • Jorge Jorge Posts: 3,376 admin
    Hello @Macrina Serrano Varillas you will not have to pay a new activation fee since you will be replacing the device on an already opened account. I will have a forum agent further assist you with your request to have voicemail cancelled and refunded. Feel free to update your thread after the completion of your request so other users with similar requests can view the steps taken :) Please check the email associated with your forum profile as an agent will contact you. Replying to the email from support can be done as you would a regular email (no need to log-in into Zendesk). :+1:
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