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Hub Burst will not connect

MWMW Posts: 4FreedomPop Newbie
All the device lights are on, showing strong signal strength but still no Internet connectivity. I always get the same woman (in India?) when I call for tech help, but she can never seem to help. In my last conversation, she said it may be a firewall issue with my job (since it's a work laptop); however, after contacting the IT help desk at work they confirmed this is not the issue. Where do I go from here? I really, really, really want your service to work and it even looks like it wants to establish a connection to the Internet at times, but it just never connects.

Do I need to cancel my service since I cannot connect to the Internet?


  • Julian AbbioJulian Abbio Posts: 12FreedomPop Newbie
    Make sure you use the password set up that came with the Hub Burst instruction.
    If you did that then try it with a desktop computer.
  • michael maskalansmichael maskalans Posts: 11FreedomPop Newbie
    I am having the exact same issue, it goes between connecting and searching, since Tuesday night. Looking at my usage, it has managed to connect a couple times but not when I've been home and actually wanted to use it. A full reset to factory defaults didn't fix anything either.
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