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Why is my deactivated phone still on my account?

Over 2 weeks ago now I got the following in an email from FP support. "Your phone has been successfully deactivated from freedompop, it will take a few days to a week for the ESN to be released. Is there anything else that I can assist you with?"
I logged back into my account today and nothing has changed, the HTC EVO 4G is still tied to the account with the same old phone number. I click through to deactivate the account and now I'm supposed to call FP to cancel my service? The impression I was given after receiving the email was that the phone was going to be released from FP services.
I logged back into my account today and nothing has changed, the HTC EVO 4G is still tied to the account with the same old phone number. I click through to deactivate the account and now I'm supposed to call FP to cancel my service? The impression I was given after receiving the email was that the phone was going to be released from FP services.
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Best Answer
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Hello @David Kafka I will be glad to have a forum agent take a look into the account for you. Feel free to update your thread after the completion of your request so other users with similar requests can view the steps taken
Please check the email associated with your forum profile as an agent will contact you. Replying to the email from support can be done as you would a regular email (no need to log-in into Zendesk).
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Answers
Common issues related to FreedomPop Devices:
https://forums.freedompop.com/discussion/10896/battery-issues-please-read-this#latest
If you are having trouble with the FreedomPop messaging app registering, always try uninstalling it and then reinstalling it. If that doesn't work download push notification fixer (no root) from the play store. make sure both intervals are set to 5 minutes and click apply.
I don't work for FreedomPop
Ah, I missed the initial query from support as it was in the declarative form. The ticket was bumped today and I've replied with an affirmative to the FP rep's statement.