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Problems with phone and some questions

David HollingsheadDavid Hollingshead Posts: 1FreedomPop Newbie
I'm having problems using texting since the latest update; it just sits there saying it's waiting to find me. It doesn't matter what I do. I can't factory reset the phone, there's no option. HTC Evo Design

I can't figure out how to swap the phone out for a newer model.

Is there a place I can see who I've texted? I'm trying to get ahold of someone whose number I lost when the text message app update erased my entire history and contacts.
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