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IMMEDIATELY CANCEL Unlimited Talk and Text ($4.99/mo) AND DOWNGRADE TO BASIC FREE VOICE 200 MIN PLAN

fapafapa Posts: 7FreedomPop Newbie
IMMEDIATELY CANCEL Unlimited Talk and Text ($4.99/mo) AND DOWNGRADE TO BASIC FREE VOICE 200 MINUTE PLAN

ALL Links provided through your support & form ONLY downgrade the DATA plan!!!

http://www.tinyurl.com/downgrademyfp
http://www.freedompop.com/account/nXVtOzqg931GfaW/downgradePlan

Provide the DIRECT URL to MANUALLY downgrade to BASIC FREE VOICE 200 MINUTE PLAN so customers can do this themselves, your site has EVERY option to "upgrade" but none to "downgrade". This is why many companies get sued and/or fined. Quit while you're ahead and make it clear and conspicuous in the same area as choosing plans!

www.freedompop.com/acct_dataplan.htm

DO NOT WANT THIS UNLIMITED MINUTES & MESSAGES PLAN! WANT BASIC FREE 200 MINUTES VOICE PLAN + 500 TEXTS + 500 MB ONLY ALL AT NO CHARGE $0.00/MO!!!

My Plans > MY VOICE PLAN > Unlimited Talk and Text
Details and Plan Management
Talk: Unlimited Minutes
Text: Unlimited Messages
Price: $ 0.00/Month







Comments

  • Ali Ali Posts: 6,735FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    edited July 2015 #2
    @fapa You realize that the unlimited plan you're on is free as part of a promotion right? It isn't part of a trial or anything, it's free forever.
  • fapafapa Posts: 7FreedomPop Newbie
    no im sorry but dont understand. i do not want to be charged anything just want the free voice text & data no more no less. i thought basic plan is/was 200 minutes talk & 500 texts. i don't want to be charge an additional $4.99/mo for voice/sms OR $15-19.99 for data either. just want a 100% FREE phone & service. please explain if i missed something just worried i will get charged something cant have charges appear on card or receive a bill. thank you!
  • fapafapa Posts: 7FreedomPop Newbie
    so what you are saying is there is no more such a thing as the 200 MINUTE TALK & 500 TEXT BASIC PLAN which has now been converted into an UNLIMITED TALK & TEXT FREE PLAN AT NO CHARGE $0.00 FOREVER???

    I AM NEVER GOING TO GET A CHARGE FOR TALK & TEXT AND SINCE IM ON FREE 500MB DATA PLAN MY MONTHLY SERVICE IS ZERO DOLLARS AND ZERO CENTS???

    I AM TRYING TO GET ON THE FREE PLAN WHICH IS WITHIN THE FREE TRIAL BEFORE BILLING PERIOD STARTS/RENEWS. I HAVE EXPLAINED IT PRETTY SIMPLY THAT I DO NOT AUTHORIZE ANY CHARGES TO ACCOUNT FOR TALK TEXT AND/OR DATA WHICH IVE TRIED TO CONVERT TO A FREE PLAN IN GOOD FAITH ALSO WITHIN TIME LIMIT CONSTRAINTS


  • fapafapa Posts: 7FreedomPop Newbie
    Why does your website say 500 MIN TALK is $7.99/mo & UNLIMITED TALK & TEXT IS $10.99/mo but you're telling me its free for life???

    bottom of this page

    http://www.freedompop.com/phone

    it states
    200 MIN TALK + 500 TEXTS + 500 MB DATA FREE

    http://www.freedompop.com/acct_dataplan.htm

    My Plans Monitor Usage

    MY VOICE PLANUnlimited Talk and Text
    Details and Plan Management
    Talk: Unlimited Minutes
    Text: Unlimited Messages
    Price: $ 0.00/Month
    Sign Up for Services
    Choose from various award-winning Services and Extras!Learn More
    MY DATA PLANPro 500MB (4G/3G)
    Details and Plan Management
    Data Limit: 500 MB
    Additional Data: $0.02 per MB
    Price: $ 0.00/Month
    Earn More Data!
    Complete offers & invite friends to earn FREE data each month!Learn More
    Available Plans

    AVAILABLE VOICE PLANSUnlimited
    Talk: Unlimited Minutes
    Text: Unlimited Messages
    $1099/moselect Premium 500
    Talk: 500 Minutes
    Text: Unlimited Messages
    $799/moselect AVAILABLE DATA PLANSPremium 2GB (4G/3G)
    Data Limit: 2 GB
    Additional Data: $0.015 per MB
    $1999/moselect Premium 4GB (4G/3G)
    Data Limit: 4 GB
    Additional Data: $0.015 per MB
    $3499/moselect
  • fapafapa Posts: 7FreedomPop Newbie
    can someone answer my questionS please???


  • Jorge Jorge Posts: 3,375 admin
    Hello @fapa I apologize for the delay in reply, however I was able to take a look into your account and it does appear that your account has been downgraded. The reason as to why you do not see the option is due to the account already having received a downgrade request but will be reflected on your end on 7/31. This is of course regarding your Galaxy S3 account :)
  • fapafapa Posts: 7FreedomPop Newbie
    but this option wasn't available in the beginning. if i decide to order a paid plan for a month or longer i dont want to go through all this trouble trying to get a hold of someone to do this for me. users should just have the option to do it themselves.

    even something like downgrading to free 500 MB is "hidden" by default, EVERYTHING should be listed clear & concise right where you can upgrade plans (which is listed EVERYWHERE)

    I mean at least users can use either of these links to downgrade their data plan

    http://www.tinyurl.com/downgrademyfp
    http://www.freedompop.com/account/nXVtOzqg931GfaW/downgradePlan

    BUT...

    there is NO option for users to downgrade their unlimited voice & text plans to the basic 200 min talk & 500 text free plan. others have reported in your forums they can't find it either.

    can you please just provide a direct link to do this by oneself? why is this so difficult to do? forum support contradicts what email support states which is why i just rather do it myself. i know how hard it is to get a hold of anyone (you're busy i understand) but as a customer i need to be able to change plans on demand by myself without assistance or intervention.

    please just provide a direct url to click and it automatically downgrades. if you can do it from your end customers should be able to ESPECIALLY because the welcome email states so HOWEVER the option does NOT exist!

    email support provides these instructions

    You can downgrade your plan by:
    1. Logging in your account.
    2. under "My Account"
    3. Click on "plans"
    4. Scroll down to see the Available plans.
    5. Select a plan.

    THESE IS NO OPTION TO CHOOSE FREE BASIC PLAN, the ONLY options are to UPGRADE AND PAY EXTRA $$$!


  • Richard AllenRichard Allen Posts: 644FreedomPop Newbie, FreedomPop Expert, Porting Master ✭✭✭✭
    @fapa

    Log into your account and try this link.
    https://www.freedompop.com/acct_voiceplan_details.htm

    This should bring up a box showing your current voice plan. At the bottom of the box in tiny letters your will see "To downgrade your plan, click here". Click on the here and a warning should come up about downgrading your plan. You will need to click on all the prompts that come up confirming that you want to downgrade your voice plan.
  • fapafapa Posts: 7FreedomPop Newbie
    what you're describing is exactly what im looking for & I've tried that link https://www.freedompop.com/acct_voiceplan_details.htm however this is all it says

    My Account>My Voice Plan>Unlimited Talk and Text
    Unlimited Talk and Text

    $ 0.00 / month
    This service includes the following:

    Unlimited talk minutes

    Unlimited texts

    Text and talk without worrying about limits

    Turn off incoming calls
    Turn off outgoing calls



    I DONT WANT TO TURN OFF IN/OUT-GOING CALLS just to downgrade the plan

    https://www.freedompop.com/acct_modify_calls_enabled_flags?callDirection=INBOUND&enabled=false

    https://www.freedompop.com/acct_modify_calls_enabled_flags?callDirection=OUTBOUND&enabled=false




  • Ryan Radford 2Ryan Radford 2 Posts: 633FreedomPop Newbie ✭✭✭
    What Ali told you is correct the voice plan you signed up for is Unlimited Talk and Text at the monthly charge of $0.00. You are never going to be charged for this plan, as long as you don't change to any other voice plan you'll never be billed for it.
    Want a free lte sim? Message me and ill give you a credit card to purchase it!

    Common issues related to FreedomPop Devices:
    https://forums.freedompop.com/discussion/10896/battery-issues-please-read-this#latest

    If you are having trouble with the FreedomPop messaging app registering, always try uninstalling it and then reinstalling it. If that doesn't work download push notification fixer (no root) from the play store. make sure both intervals are set to 5 minutes and click apply.

    I don't work for FreedomPop
  • WeAreNotAloneWeAreNotAlone Posts: 61FreedomPop Newbie
    edited August 2015 #12
    Problem solved, disregard.
    Post edited by WeAreNotAlone on
  • WeAreNotAloneWeAreNotAlone Posts: 61FreedomPop Newbie
    edited August 2015 #13
    Problem solved, disregard.

    Post edited by WeAreNotAlone on
  • Ali Ali Posts: 6,735FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    @WeAreNotAlone I am not allowed to discuss this in public but feel free to send me a PM and I can touch base with you about getting you signed up :)
  • Luminita SircaLuminita Sirca Posts: 5FreedomPop Newbie
    Ali said:

    @fapa You realize that the unlimited plan you're on is free as part of a promotion right? It isn't part of a trial or anything, it's free forever.

    Yes, I still got the unlimited talk and text and 500mbs of data my second month for free.Awesome !
  • chucksterchuckster Posts: 1FreedomPop Newbie
    Can you still get unlimited talk and text for free
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